Frequently Asked Questions

Creating a solobet account is quick and straightforward. Visit the solobet website and click the registration button. You'll need to provide a valid email address, create a secure password, and confirm that you are at least 21 years of age. After submitting your details, you'll receive a verification email — click the link inside to activate your account. Once verified, you can log in and start exploring all the games solobet has to offer, from live casino tables to slots and bingo.

The minimum age to register and play on solobet is 21 years old , in line with Philippine gaming regulations. This is strictly enforced. During the KYC (Know Your Customer) verification process, you will be required to submit a valid government-issued ID — such as a Philippine National ID, passport, or driver's license — to confirm your age and identity. Any account found to belong to a person under 21 will be immediately suspended.

KYC verification is required before you can process your first withdrawal. To complete it, log in to your solobet account, go to Account Settings, and upload the following:

• A clear photo or scan of a valid government-issued ID (front and back)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Our team reviews submissions within 24–48 hours. You'll receive an email notification once your account is fully verified.

No. solobet strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the login page or contact our support team at [email protected].

Go to the solobet login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. For further assistance, contact our 24/7 live chat support.

solobet supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard
• InstaPay transfers

All transactions are processed in Philippine Peso (₱). GCash is the most popular option among our Filipino players due to its speed and convenience.

The minimum deposit on solobet is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may vary slightly depending on the bank's own transfer limits. There is no maximum deposit limit by default, though you can set your own deposit limits through the Responsible Gaming tools in your account settings.

GCash and PayMaya deposits are typically credited to your solobet account instantly or within a few minutes. InstaPay transfers usually reflect within 15 minutes. Bank transfers (BPI, BDO, Metrobank) may take up to 1 business day depending on the bank's processing schedule. If your deposit has not reflected after the expected timeframe, contact our support team with your transaction reference number.

solobet does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before initiating a transfer. All amounts credited to your solobet account will reflect the full amount you deposited, with no deductions on our end.

To withdraw your winnings, log in to your solobet account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit. Your account must be fully KYC-verified before any withdrawal can be processed.

solobet prides itself on fast GCash payouts. Here's a general guide:

• GCash / PayMaya: Within 1–3 hours (often faster)
• InstaPay: Within 1 business day
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days

Processing times may be longer during peak periods or if additional verification is required.

The minimum withdrawal amount on solobet is ₱500. This applies across all supported payment methods. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security checks as part of our AML compliance obligations.

Common reasons for a delayed or declined withdrawal include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your available balance
• A security review has been triggered on your account
• The payment method details on file do not match your verified identity

If your withdrawal has been pending for longer than expected, contact our support team via live chat or email at [email protected] with your transaction ID.

solobet offers a comprehensive library of games and betting options, including:

• Live Casino: Baccarat, Roulette, Blackjack, 3-Hand Casino Hold'em, and more
• Slots: Hundreds of titles from leading providers
• Bingo: Multiple bingo rooms with varying ticket prices
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Entertainment Games: Casual and specialty games

New games are added regularly. Check the solobet Casino section for the latest additions.

Yes. All games on solobet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed in real time from professional studios with licensed dealers. solobet operates in compliance with Philippine gaming regulations, which include standards for game fairness and integrity. The house edge and Return to Player (RTP) percentages for each game are available in the game information section.

Absolutely. solobet is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit solobet.one on your phone's browser and enjoy the full gaming experience. The mobile interface is designed for smooth navigation, fast loading, and comfortable play on smaller screens, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

3-Hand Casino Hold'em is a poker-based table game where you play three hands simultaneously against the dealer. Each hand is dealt two hole cards, and five community cards are shared. The goal is to make the best five-card poker hand from your hole cards and the community cards. Playing three hands at once increases the excitement and gives you more opportunities to win in each round. It's one of the most popular live casino games on solobet.

Yes. solobet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, financial details, and account activity are stored securely and never shared with unauthorized third parties. We also employ two-factor authentication (2FA) as an optional but strongly recommended security layer for your account.

solobet is committed to protecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We collect only the data necessary to operate your account and comply with regulatory requirements. Your data is never sold to third parties. For full details on how we collect, use, and store your personal information, please review our Privacy Policy.

If you suspect that someone has accessed your solobet account without your permission, take the following steps immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication (2FA) if not already active
• Contact our 24/7 support team via live chat to flag the issue and temporarily freeze your account if needed
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and respond promptly.

solobet provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Define the maximum amount you're willing to lose in a given period
• Session Time Limits: Automatically log out after a set duration
• Reality Checks: Periodic reminders showing your play time and wagering activity
• Cool-Off Period: Take a break of 24 hours up to 30 days
• Self-Exclusion: Suspend your account for 6 months to permanently

For more details, visit our Responsible Gaming page.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your exclusion period (minimum 6 months, up to permanent). Your account will be immediately suspended and you will not be able to log in, deposit, or play during the exclusion period. Alternatively, contact our support team at [email protected] and we will process your self-exclusion request within 24 hours. Self-exclusion cannot be reversed before the chosen period expires.

If you or someone you know is struggling with problem gambling, help is available. solobet's support team is available 24/7 and can connect you with resources and activate protective tools on your account immediately. Additionally, PAGCOR (Philippine Amusement and Gaming Corporation) maintains a responsible gaming program and national self-exclusion registry for players who wish to exclude themselves from all PAGCOR-regulated platforms. We encourage anyone experiencing gambling-related harm to reach out — there is no judgment, only support.