Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") is issued by solobet ("solobet," "we," "us," "our") and applies to all personal data collected through the solobet website at solobet.one, including all subpages, features, games, and services accessible through the platform.

solobet is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering a solobet account or using any solobet service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with solobet's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data We Collect

solobet collects the following categories of personal data from registered players and platform visitors:

2.1 Identity & Contact Data

• Full legal name, date of birth, and nationality
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license)
• Residential address, city, province, and postal code
• Email address and mobile phone number

2.2 Financial Data

• GCash account number or registered mobile number
• PayMaya, BPI, BDO, Metrobank, or other bank account details used for deposits and withdrawals
• Transaction history, deposit amounts, withdrawal amounts, and account balances
• Visa or Mastercard details (card number, expiry, billing address) where applicable

2.3 Account & Gaming Data

• Username, password (stored in encrypted form), and account preferences
• Game history, betting records, wagering activity, and session duration
• Bonus usage, promotional participation, and loyalty program data
• Responsible gaming settings including deposit limits and self-exclusion status

2.4 Technical & Usage Data

• IP address, device type, operating system, and browser type
• Pages visited, features used, and time spent on the solobet platform
• Referral source and marketing attribution data
• Cookie identifiers and session tokens

2.5 Communications Data

• Records of live chat conversations with solobet support
• Email correspondence and support ticket history
• Feedback, survey responses, and complaint records

3. How We Collect Data

solobet collects personal data through the following means:

• Direct registration: Information you provide when creating your solobet account, completing KYC verification, or updating your profile.
• Transactions: Data generated when you make deposits, request withdrawals, or participate in promotions.
• Platform usage: Data collected automatically as you navigate and interact with the solobet website and games.
• Cookies and tracking technologies: Data collected via cookies, web beacons, and similar technologies as described in Section 9.
• Third-party payment providers: Verification and transaction data received from GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, and Mastercard when you use their services on our platform.
• Support interactions: Data you provide when contacting solobet via live chat or email.

4. How We Use Your Data

solobet processes your personal data for the following purposes:

solobet will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

solobet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the solobet Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements and gaming regulations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Data

solobet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, and Mastercard, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Game software providers: Licensed game developers and live dealer studios whose games are hosted on the solobet platform, to the extent necessary for game operation.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics service providers operating under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, including gaming regulators and law enforcement, where disclosure is required by law or court order.
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom solobet shares personal data are required to process such data in accordance with applicable data protection laws and solobet's data processing standards.

7. Data Retention

solobet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, solobet retains account and transaction data for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations and gaming regulatory requirements. Communications data is retained for three (3) years. Technical and usage data is retained for up to two (2) years.

Where personal data is no longer required for any lawful purpose, solobet will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

solobet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the solobet platform
• AES-256 encryption for sensitive data stored in our systems, including passwords and financial details
• Multi-factor authentication options for player accounts
• Regular security audits, penetration testing, and vulnerability assessments
• Strict access controls limiting employee access to personal data on a need-to-know basis
• 24/7 security monitoring and intrusion detection systems

While solobet takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, solobet will notify you and the relevant Philippine authorities in accordance with applicable law.

9. Cookies & Tracking

solobet uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the solobet platform, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login status to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how visitors use the solobet platform to help us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content based on your interests and browsing behavior, subject to your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the solobet platform. By continuing to use solobet after being presented with our cookie notice, you consent to our use of non-essential cookies.

10. Your Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by solobet:

• Right to be informed: You have the right to know what personal data solobet collects about you and how it is processed.
• Right of access: You may request a copy of the personal data solobet holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the solobet Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may require identity verification before processing your request.

11. Minors

The solobet platform is strictly intended for persons who are 21 years of age or older. solobet does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to solobet, please contact us immediately at [email protected] and we will take prompt steps to delete such data and close any associated account.

solobet employs age verification procedures during registration and reserves the right to request documentary proof of age at any time. Accounts found to belong to persons under 21 years of age will be immediately suspended and all funds returned to the verified payment source.

12. Policy Changes

solobet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the solobet platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the solobet platform following notification of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must cease using the solobet platform and may request account closure by contacting [email protected].